Understanding the Water Rate Increases in Canton, N.C.
The town of Canton, North Carolina, has recently faced a wave of concerns from residents regarding the recent increases in water and sewer rates. In response, Town Manager Lisa Stinnett took the initiative to address these issues directly by posting a detailed letter on the town’s website and social media platforms. The letter aims to clarify the reasons behind the rate changes and provide transparency about the financial challenges the town is facing.
A History of Challenges
Stinnett highlighted that Canton has endured significant adversity over the past few years. These challenges include damage from Hurricane Helene in 2024, Tropical Storm Fred in 2021, and the closure of its paper mill in 2023. Each of these events has had a profound impact on the town’s finances and infrastructure. Notably, the closure of the paper mill has been particularly detrimental, as it resulted in an annual loss of over $1 million in revenue for the town.
Prior to the mill’s closure, the facility had an agreement to treat the town’s wastewater at no cost. This arrangement allowed Canton to maintain some of the lowest water and sewer rates in the state. However, with the expiration of this agreement, the town now bears the full cost of wastewater treatment, which initially came out to over $250,000 per month. Through persistent negotiations, the town was able to reduce this cost to $140,000 per month, but these expenses are not covered by grants and must come directly from the water and sewer fund.
Financial Strain and Infrastructure Needs
The financial strain on the town has necessitated a review of its water and sewer systems. A professional firm was brought in to assess how to keep the water and sewer fund self-sustaining under the new costs. The findings indicated that a substantial rate increase was necessary to cover current expenses and to position the town to qualify for future infrastructure grants.
Stinnett emphasized that while the rate increases were not made lightly, they are essential to maintaining the town’s water and sewer systems. The previous low rates did not account for major infrastructure needs or the loss of free wastewater treatment. The approved increases are the minimum necessary to break even and ensure the continued operation of the systems.
Commitment to Community Engagement
Despite the difficult decisions, Stinnett expressed the town’s commitment to supporting its residents. She noted that the Board of Commissioners has spent countless hours reviewing all possible options and that the decision weighs heavily on each member, not just as officials but also as fellow citizens and neighbors. Some members even live on fixed incomes, making the impact of these changes deeply felt.
The town encourages open communication and community involvement. Residents are invited to attend Board meetings held on the second and fourth Thursdays of each month at 6:00 PM at 85 Summer Street. Public comment is included in every meeting, and all voices are welcomed. Additionally, residents are encouraged to reach out with any questions or concerns, as Stinnett is committed to providing assistance and support.
Looking Ahead
While the recent rate increases have caused concern among residents, the town is working diligently to ensure the long-term sustainability of its water and sewer systems. By investing in infrastructure improvements and seeking strategic partnerships, Canton aims to build a resilient community that can withstand future challenges. The goal is to provide reliable services while maintaining transparency and fostering trust between the town and its residents.
